Our 14-day trial is completely free — no credit card required. During the trial, you’ll have access to the full features of First Nation Digital Business Online, including the ability to build your own website, list products or services, take bookings, and more. After 14 days, you can choose a paid plan that suits your needs, or your plan will automatically be downgraded to the free plan.

No. When you sign up, you’ll automatically start a free 14-day trial of the full-featured plan you selected. There’s no need to choose a paid plan right away. After the trial, if you don’t upgrade, your account will be automatically downgraded to the free plan — and you can upgrade at any time as your First Nation digital business grows.

An online appointment is a service booking made through your website. The actual appointment can take place in person, over the phone, or via video call — depending on how you or your First Nation business operates. Customers choose a time and date that works for them, and the system handles confirmations for you.

Yes — custom domain connections (e.g. yourbusiness.com.au) are available on higher-tier plans for a fully branded online presence. All users receive a free subdomain in the format (e.g. firstnation.online/yourname or firstnation.online/yourbusinessname) to get started quickly. As your First Nations 500 digital business grows, you can upgrade to a plan that supports your own domain name for greater flexibility and professionalism.

First Nation Digital Business Online is designed for Indigenous entrepreneurs, creatives, small business owners, sole traders, community groups, and organisations who want to promote their services, products, and events online. Whether you're just starting out or already established, our platform is made to support you.

Not at all. Our platform is built for simplicity. If you can use email or social media, you’ll feel right at home. No coding or web development knowledge is needed to create your website, sell products, or accept bookings.

If you don’t upgrade after your 14-day trial, your account will be automatically downgraded to our free plan. Your data will remain safe, but some features may be limited. You can upgrade anytime to regain full access.

Yes! You can upgrade or downgrade your subscription plan at any time based on your business needs. Changes will take effect immediately or at the end of your current billing cycle, depending on your choice.

Absolutely. We prioritise the security and privacy of your data using industry-standard encryption and secure hosting. Your business information, customer data, and transactions are protected at all times.

While our platform is designed primarily for creating new websites, you can manually transfer your content by copying text, images, and product details. Our support team can guide you through best practices for a smooth transition.

Yes, we provide a range of support options including detailed guides, video tutorials, and responsive customer support to help you get the most out of your website and digital business tools.

Billing is handled securely through your chosen payment method (credit card or PayPal). You’ll receive invoices and payment confirmations via email. You can update your payment info anytime through your dashboard.

Transaction fees depend on the payment gateway you use (such as PayPal or Stripe). First Nation Digital Business Online does not charge additional platform fees on sales.

Yes, you can easily link your website to social media accounts and use built-in SEO tools to improve your online presence and reach your audience more effectively.

You can cancel your subscription at any time from your account settings. Upon cancellation, your website and data will remain accessible in a limited capacity based on the free plan features.